Still 'not logged in' after logging in via Shibboleth or Athens

Logging via Shibboleth/Athens will allow you access to all of your institution's holdings/subscriptions on link.springer.comThere are two ways for you determine that your log in via Shibboleth or Athens was successful.

1. Check the footer of the page. Before logging in via Shibboleth or Athens, the bottom of your page should look similar to example one.

Example 1Before logging in via Shibboleth or Athens:





After logging in with your credentials, the bottom of the page should look similar to example two along with showing your institution's name and (account number).


Example 2: After logging in via Shibboleth or Athens:



Please note that “Not logged in” appears on both pages and does not relate to your login via Shibboleth or Athens. That message is for personal accounts only.


2. Try to access content subscribed by your institution.

Once you’re logged in you will have immediate access to the content your institution subscribes to. When you attempt to access content, you will notice the “Access is provided by” (your institution's name) near the top or near the middle of the chapter/article page. See example three below. 


Example 3:



If you are still in doubt that your login has worked after performing the two steps above please contact your Electronic Resources Administrator or Librarian. Or, if you are a Librarian please email to raise this query with one of our agents.  


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