Springer Online Service
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
SpringerLink Quick Reference Guide
SpringerLink Administrator Guide
10 Steps to Best Manage and Understand Usage via the Admin Dashboard
Introductory tutorials for Librarians
Where can I find a title list of the journals and books included in my content package?
An account already exists for my email address?
How to obtain permission to reuse Springer Nature content not available online on SpringerLink
See all 60 articles
Does SpringerLink work on mobile devices?
Can my users take advantage of personalization features on the Springer platform?
Are boolean operators and wildcards supported?
Can I search for keywords or terms, in any other language than English and German?
Why does the "Search within this" search box disappear in smaller browser windows?
See all 51 articles
Who do I contact for access issues?
Can I see what IP ranges SpringerLink associates with my organization?
Can more than one person at a time access an article, chapter, protocol etc.?
What is an Association Code?
Can my institution have Shibboleth access?
See all 28 articles
How Do I ... ?
Access the Admin Dashboard / Portal
Activate my administrator account?
Configure a proxy to work with Springerlink
Obtain usage statistics / COUNTER reports for my organization?
Reset a forgotten password in SpringerLink?
See all 31 articles
Journal Authors - FAQ
Where can I find submission instructions for a specific journal?
How do I submit my article/paper for publication?
How much does it cost to publish in a Springer journal?
Can you give me more information about Author's Copyrights
How can I find out about the status of my journal manuscript?
See all 29 articles
COUNTER Usage Reporting - FAQ
AdisInsight Database Usage Reports
SpringerMaterials Database Usage Reports
How are the content formats counted in the COUNTER Reports?
Are COUNTER reports available for consortia?
Where can I find information on SpringerProtocols usage?
See all 27 articles
How do I make an order?
Address entry: order on behalf of a company, information for reimbursement
Buying on behalf of a company or institution
I just ordered from the Springer Shop and I can't download my eBook
Which currencies are used in the Springer Shop?
See all 29 articles
Book Authors & Editors - FAQ
Annual book performance report
What is Bookmetrix?
Author's/editor's complimentary copy
How do I publish a new book with Springer?
Online access to my eBook
See all 11 articles
What is AdisInsight?
How do I log into AdisInsight?
Who do I contact with questions/help regarding the AdisInsight database?
Why can’t I save my searches or set up an alert in AdisInsight?
What sources are monitored?
See all 21 articles
SpringerProtocols - FAQ
Does the SpringerProtocols website come with personalization features?
How does one search SpringerProtocols?
Where can I get more information about SpringerProtocols?
What is SpringerProtocols?
Can consortia purchase SpringerProtocols?
See all 10 articles
Missing Journal/Book Content?
Some previously available content is missing from SpringerLink, why?
Where can I find 'Klinische Wochenschrift' Print ISSN: 0023-2173?
Clinical Orthopaedics and Related Research (CORR)
Introduction to Statistical Learning with Applications in R (ISBN: 978-1-4614-7137-0 (Print) 978-1-4614-7138-7 (Online) )
Missing issues from the issue count?
See all 9 articles
Societies - FAQ
Academy of International Business Society Member Access to JIBS
Society Web Portal/HTTP Referrer Access Issues