After logging in you will be presented with a list of the institutions which we have you recorded as being an administrator for.


If there are none displayed or if any which are missing or which you do not recognise, please submit a ticket to our Customer Service teams or email your local support directly (see below) with your user details and the names of the institution(s) you should have access to, including the account numbers (BP IDs) if known.


Customers in North, Central and South America: institutions@us.nature.com

Customers in Japan: japan.os@springernature.com

Customers in the rest of the Asia Pacific region: asia.os@springernature.com

Customers in the UK and Rest of World: institutions@nature.com