We will replace damaged issues where stock is available. If replacement stock is not available, we will extend the subscription accordingly. Claims must be made within the following timescales:
Weekly titles: Any issue of a weekly journal claimed after two months of publication or date of order (whichever is the latter) cannot be replaced.
Monthly titles: Any issue of a monthly journal claimed after three months of publication or date of order (whichever is the latter) cannot be replaced.
• All claims from the following countries should be made within four months of publication or date of order (whichever is the latter): India, Afghanistan, Bangladesh, Brazil, Bhutan, Sri Lanka, Pakistan and Suriname.
Please provide the following information along with your claim:
- Your Customer ID
- Journal title
- Volume and issue number
- Month of publication
- Delivery address
If you require further assistance, please contact our Customer Service team at firstname.lastname@example.org. Or, if you would rather call your local Customer Service team, their phone numbers are available here.