To update your institution’s IP address(es), log onto your institution’s administrator account:

> Go to: http://www.nature.com/nams/svc/mysiteaccount

> Enter your administrative username and password.



> Once logged in select the tab labelled “IP Ranges”


> To edit/add an IP range, there are three fields to update; low address, high address, description.


(The description field is used for your labelling purposes and can be anything you want.)


> After entering the high and low addresses and clicking ”Add IP Range” your IP address will appear below the “Your current IP Ranges” section.


> To edit or delete an existing range click the “Edit” link next to the IP address.


> You now have the option to modify the IP range and click “Confirm” to complete the update or click or “Delete IP Range” to remove it from your account. 

How to enter an IP address in the LOW ADDRESS and HIGH ADDRESS fields:

Single address (proxy server): e.g. 100.100.100.100 - would be entered with the same address as both the Low end and High end, as follows:

low: 100.100.100.100
high: 100.100.100.100

Consecutive range(s) of addresses: e.g. 100.100.100.* - 100.100.111.*

Each * represents a range from 0-255. These two consecutive ranges would be entered as follows:

low: 100.100.100.0
high: 100.100.111.255


If you require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.

We can also be contacted by using the details below relevant to the region in the world in which you are:

UK/Rest of World: email - institutions@nature.com, tel: +44 (0)207 014 4113


USA: email - institutions@us.nature.com, tel: +1 800 221 2123


Japan: email - japan.os@springernature.com, tel: +81 3 4533 8090 (Tokyo)


Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email - asia.os@springernature.com, tel: +86 21 2422 5007 (Shanghai)