COUNTER (Counting Online Usage of Networked Electronic Resources) is an international initiative designed to serve librarians, publishers and intermediaries by facilitating the recording and exchange of online usage statistics to an agreed set of international standards and protocols. In compliance with COUNTER standards Springer Nature makes all reports available by the end of every month for usage in the preceding month.
Current information regarding the COUNTER reports which are available from Springer Nature is available on the Account Admin section of our Librarian pages.
Additional information regarding COUNTER can be found at www.projectcounter.org.
If you require any assistant relating to your usage report you can submit a query to our Online Service team via our webform here or if you would rather email or phone them, their contact information is available here.