Please submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available herePlease provide us with as many of the following details pertaining to the broken link or error message as possible:

  • URL
  • Title
  • Journal Name
  • Volume and Issue Number where relevant
  • Time error was encountered


If you are also able to provide a screenshot and/or details of the error encountered, this may help us to identify the cause of the error and expedite a resolution.