Site Licence Access

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Site License Access Issue Help
If you are being asked to pay for content that you believe you should be able to access through your Nature Research site license, please send Customer Serv...
Tue, 6 Nov, 2018 at 1:16 PM
How do I update my institution's IP address(es)?
 To update your institution’s IP address(es), log onto your institution’s administrator account: > Go to: http://www.nature.com/nams/svc/mysiteaccount ...
Mon, 5 Nov, 2018 at 4:54 PM
How do I access my usage reporting?
All your COUNTER and additional usage reports are available via the MPS Insight portal at www.mpsinsight.com/npg. Enter your MPS Insight username and pa...
Wed, 12 Dec, 2018 at 6:06 PM
Where can I find my Customer ID?
Please note that when you purchase a Site Licence you are issued with a Customer ID. A Customer ID is unique and this is used to activate online access....
Mon, 5 Nov, 2018 at 4:44 PM
Our patrons are being asked to logon when we should have seamless access via IP address?
This may be due to changes to your IP address(es).   Please contact your organisation's IT department to determine the correct IP addresses for your ...
Sat, 3 Nov, 2018 at 8:10 PM
Why does our institution’s usage reports show hits on titles that we do not subscribe to?
Our usage statistics reports reflect any and all hits on Nature.com coming from your institution’s IP ranges, regardless of the method of access. For si...
Mon, 5 Nov, 2018 at 5:09 PM
How do I update my account with a new Customer ID?
If you have ordered a new site license or print + online subscription, first locate your Customer ID (please click here to find out how to locate your Custom...
Mon, 5 Nov, 2018 at 5:14 PM
We have purchased a Site Licence. How do I activate online access?
Please click here. Please choose from the following two options depending on whether your institution already has an account on nature.com or not: 1) Your...
Mon, 5 Nov, 2018 at 5:18 PM
Why do I receive an error message when registering my institutional account?
If you receive an error message at any time during site license registration, follow the directions on the error page. It may indicate that your username i...
Mon, 5 Nov, 2018 at 5:21 PM
My institution has a Site Licence to a Nature Research title, but when I attempt to download a PDF article I am presented with a blank screen and/or an error message.
Please follow these steps if you are experiencing problems downloading PDF files: 1) Try refreshing your page. 2) PDF Trouble Shooting tips can be found...
Thu, 25 Oct, 2018 at 1:08 PM