Technical

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I am trying to purchase an article online but receive an error message. What should I do?
If you receive an error message when trying to purchase an article online please submit a query to our Online Service team via our webform here. Please comp...
Thu, 8 Nov, 2018 at 12:47 PM
Can I switch back from nature.com search beta to the standard nature.com search?
If you would prefer to wait until a full launch of the service, you can return to the standard nature.com search.
Thu, 25 Oct, 2018 at 1:09 PM
I have a print and online subscription but can't see full text articles on my iPad/iPhone. What should I do?
Please check that your Customer ID has been associated to your nature.com registered account. You can view this by logging into the My Account section and c...
Thu, 25 Oct, 2018 at 1:09 PM
I cannot find the article that I am looking for by using the Search Facility. Can you help?
The most efficient way to locate an article is to use the Advanced Search Facility. To access the advanced search tool please click here. If you are still ...
Thu, 25 Oct, 2018 at 1:09 PM
Where are my saved searches in nature.com?
In April 2015, after successful beta testing, we released a new and improved nature.com search and as part of these changes the “Saved Search” functionality ...
Thu, 25 Oct, 2018 at 1:09 PM
How can I locate articles on nature.com using Search?
There are two levels of Search functionality on nature.com which are available to any user, although depending on the content you may need to be a subscribe...
Thu, 25 Oct, 2018 at 1:09 PM
I am having problems with the NatureJournal app, how do I uninstall the app and re-install it again?
Simply hold your finger on the app icon until an "X" appears on the top left hand side of the app. Select the "X" and touch delete. ...
Thu, 25 Oct, 2018 at 1:09 PM
I am experiencing problems accessing the Nature Journals App.
We are aware some subscribers to the Nature Journals App for iPhones and iPads were encountering an error message “Server responded with internal error (500...
Thu, 25 Oct, 2018 at 1:09 PM
What are the optimum operating systems to use when viewing the Nature Research website?
The website should run on any operating system providing it supports browsers that can use web-based services such as Firefox, Safari, Internet Explorer, Op...
Thu, 8 Nov, 2018 at 12:42 PM
What is a PDF?
Portable Document Format (PDF) provides a richer environment than other text formats and also allows materials to be printed exactly as the author(s) intend...
Thu, 8 Nov, 2018 at 2:13 PM