Troubleshooting

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My institution subscribes but I cannot access the online course
If you are signed in via your Nature Masterclasses account: Remember because your course access is tied to your institution's subscription, you must al...
Wed, 14 Nov, 2018 at 4:45 PM
I can sign in but cannot access the online course
If your institution does not subscribe, even if you register on the website, you will not have access to the online course in scientific writing and publishi...
Thu, 25 Oct, 2018 at 2:01 PM
I cannot sign in – what can I do?
If you have forgotten your password you can reset it here. When attempting to sign in, make sure you use the same email address that you signed up with....
Thu, 25 Oct, 2018 at 2:01 PM
How can I change my password?
Visit your “Account Settings” here. Note you’ll need to be signed in first. Click “Password”. Enter your current password and the new password you’d...
Thu, 25 Oct, 2018 at 2:01 PM
How can I unsubscribe from emails?
Visit your "Email Preferences" (located in your “Account Settings”). Note you’ll need to be signed in first. Untick the emails you no longer w...
Tue, 8 Jan, 2019 at 5:24 PM