Browser plugin, extension and add-ons

A plug-in is a piece of software that manages Internet content that a browser is not designed to process. Graphics in .gif or .jpg-format are usually automatically displayed by the browser. For other file types you may need a special plug-in (also known as add-ons or extensions). The most common plug-ins and applications used on are listed below and are free.


Adobe Acrobat Reader for displaying *.pdf files
Adobe Flash Video for streaming videos in flv format
Apple QuickTime Player for streaming videos in qt-format
Winamp for streaming MPEG3 sound files
Java enables applets on Web sites to be run within a browser on the desktop
Windows Media Player - Firefox Plug-in, Chrome Plug-in, Opera Plug-inSafari Plug-in for streaming WMV and WMA files
Microsoft Silverlight



Note: It is important to keep your plugins up-to-date. A security vulnerability in an installed plugin could compromise your privacy. Out-of-date plugins may also impair the performance of your browser. 

Check your browser plugins are up-to-date:
Internet Explorer

If you require further assistance, please email If you would rather call your local Online Service team, their phone numbers are available on our Contact Customer Support page.

Our Download and save files to your device page may also be helpful for your work.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.