If you are missing a book ordered directly from Springer Nature please fill in the required details via our claim form below to enable us to handle your request as quickly as possible. Please note, claims for non-receipt of book products for customers within the Americas must be confirmed in writing and received by us within thirty days of the invoice date. For damaged or defective books please complete our Damaged or Defective Book Form.
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If you require further support or assistance with the form or require an alternative way to reach us, please contact our Customer Service team.
https://support.springernature.com/en/support/tickets/new?ticket_form=books_customer_service