Royalty payments are made based on the terms specified in the publishing agreement. Shortly after a new book gets published, our financial department will seek to get in contact with royalty recipients via email to obtain / confirm address and payment information. The email will contain instructions on how to submit relevant information needed for the royalty payment. Once we receive all the required documentation you should expect to receive a royalty statement within one cycle after your title is published.
If your book has already been published and you have not heard from us please send an email to us at: globalroyaltysupport@springernature.com. Please include the title of the book and ISBN.
However; if you are a journal author and need information regarding your royalties, please send an email to us at: globaljournalsupport@springernature.com. Please include the article name and DOI.
One of our Representatives will research the matter and will follow up with you as soon as possible.