We are pleased to advise that our teams whose contact details are shown below can now assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French and Turkish.
Please select from the following options to display the appropriate contact details:
- Online Access
- Open Access Institutional Eligibility (i.e. Compact)
- Open Access Publishing (including payment support)
- Author Support for Book and Journal queries (non-Open Access)
- Webshop and Book Orders
- Print Subscriptions and Journal Enquiries
- Booksellers
- Nature Careers
- Rights and Permissions
- Additional Contact Information
Online Access
If you are having trouble accessing a piece of content on our websites which you believe you should have access to please complete the details on the Institutional Online Access Issues - Contact Form. Cache and Cookies stored in your web browser can occasionally interfere with access (especially if you have previously visited one of our sites and accessed via a different account). Please try clearing these as this may resolve the issue. If you have any other query, please use our webform or email Online Service.
- Telephone: Available 24/7 in English:
- Americas: +1 800 777 4643 (please select option 4)
- Asia Pacific: +86 10 8341 5022
- Rest of World: +44 7014 4113 or +49 6221 345 0
- Local business hours in the following languages:
- Japanese: 09.30 to 18:00 Monday to Friday: +81 3 4533 8090
- Chinese: 09.00 to 17:30 Monday to Friday: +86 10 8341 5022
- Spanish for Latin America (based in New York, USA): +1 800 777 4643
- German: 09.00 to 17:00 Monday to Friday: +49 6221 345 0
Open Access Institutional Eligibility (i.e. Compact)
E: OA.Verification@springernature.com
T: +44 (0)2031 922 009
Open Access Publishing (including payment support)
E: ORSupport@springernature.com
T: +44 (0)2031 922 009
Chat with our Open Access Support team on the BMC support portal.
Author Support for Book and Journal queries (non-Open Access)
E: authorsupport@springernature.com
T: +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)
T: +49 6221 345 0 then option 1 (for Rest of World English language service: 24 hours a day, 7 days a week)
T: +49 6221 345 0 then option 2 (for Rest of World German-language service: Mon - Fri 09:00 - 17:00 CET - Springer titles)
T: +44 (0)800 260 5666 (for Rest of World - Nature titles)
Author Royalties: globalroyaltysupport@springernature.com
Webshop and Book Orders
For missing or damaged books please review our shipping times and complete a claim form.
E: customerservice@springernature.com
T: +1 800 777 4643 then option 2 for books
T: +49 6221 345 0 (Please choose option 1 for English language service: 24 hours a day, 7 days a week)
T: +49 6221 345 0 (Please select option 2 for German-language service: Mon - Fri 09:00 - 17:00 CET)
Print Subscriptions and Journal Enquiries
For missing or damaged journals please review our shipping times and complete a claim form
E: customerservice@springernature.com
T: +1 800 777 4643 then option 3 for journals (for North, South and Latin America)
T: +44 (0)800 260 5666 (for Rest of World)
T: +49 6221 345 0 (Please choose option 1 for English language service: 24 hours a day, 7 days a week)
T: +49 6221 345 0 (Please select option 2 for German-language service: Mon - Fri 09:00 - 17:00 CET)
For Scientific American queries please contact scacustserv@cdsfulfillment.com
Booksellers
Booksellers can locate all the services relevant to their needs, including information on ordering, catalogs, key titles, sales campaigns and contact details for our global sales representatives on our dedicated Booksellers site.
Nature Careers
Sales enquiries: Contact your local Sales Representative.
Customer Service email: contactnaturecareers@nature.com
Rights and Permissions
Journals: journalpermissions@springernature.com
Books: bookpermissions@springernature.com
Additional Contact Information
Licensing Sales: Visit our Librarians page.
Please go to our who to contact with publishing enquiries page in order to locate an Editor or publishing contact per Journal.
Please go to our contact a publishing editor page in order to locate contact details for a Book editor by discipline.