If you have purchased a subscription online your Customer ID will have been automatically assigned to your nature.com account. To access subscribed content online log in with the same email address and password that you used during the online ordering process.
If you did not order your subscription online but have a nature.com account you can activate your online subscription by logging in to My Account and then scroll down to the section entitled "Claim online access" (see screenshot below). Enter your Customer ID in the space provided and click on "Validate".
If you do not already have a nature.com account you will be required to set one up in order to access your online content. You can complete the registration process using a valid email address and then follow the above instructions to activate online access.
Once you have created an account and assigned your Customer ID you will be able to access the subscription content by selecting the journal from the Publications A-Z Index.
If you encounter any problems or require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here. Please provide your nature.com registered email address, your Customer ID if known and details of the journal or journals you have subscribed to.