Once you have logged-on to the website, you remain logged-on until you either log out or delete your browser cache.
If you close your browser window, your session will not automatically terminate.
504 or 408 'Time Out' - Troubleshooting Tips:
- Retry the web page by clicking the refresh/reload button
- Delete your browser cache then click the reload/refresh button
- Check your internet connection
- Check you bandwidth via an Internet Speed Test
- There may be an unusually high volume of users on your network (Office/Institute) - please try again later!
- There may be an unusually high volume of traffic visiting the web site - please try again later!
If this connection failure persists, you may submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.