When you purchase a subscription with Nature Research you are given a unique Customer ID.
Print subscribers: Your Customer ID is located on your print issue's mailing label - (above the mailing address on the left side of the label).
When your subscription order has been successfully processed you will receive a confirmation email which will include your Customer ID.
Institutional Site Licence: A Customer ID is unique and is used to activate online access. It appears on the registration e-mail sent to the administrator of the account.
If you have any questions at all relating to your Customer ID you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.